Learn more about how to care for your leather. We recommend conditioning your leather at a minimum of every 6 months. Please see our Leather Care page for more information. Leather Care can help maintain your product longer. Leather can be cleaned and restored with a regimen of leather care products designed to clean, condition and protect. Maintain your favorite leather pieces regularly to ensure soft and supple leather. We find that patches and natural wear are a part of the story that unfolds as your product grows with you. One of a kind, Vintage and Found product may need to be patched or stitch due to the nature of vintage material. We guarantee the foundation of our product will hold your belongings safely. Validated warranty repairs are repaired or replaced at no charge.ĭue to the nature of leather and vintage materials our warranty does not cover natural wear and tear from daily love. Worn edges or corners, natural fading and softening of materials is an expected occurrence. Our leather, as with all natural materials, will occasionally have unique characteristics such as: small scars, creases and variations in the color and are not considered defects. Our lifetime guarantee is a warranty against defects in materials (leather and hardware such as snaps, zippers, buckles, rivets, etc.) and workmanship.
We will take care of the shipping on the way back to you.
To begin the replacement process please fill out this form: We cover manufacturer defects in leather workmanship and hardware by replacement of your bag or a gift certificate if the bag is no longer available. Will Leather Goods is proud to offer WILL's guarantee.